Google Mini, Assistant and Family Link

[jon_penguin]

My kids each have a 1st gen Google Mini in their bedrooms but they no longer recognise their voices so their uses are severely limited. I have followed the instructions online (https://support.google.com/families/answer/9071584?hl=en#zippy=%2Coption-use-the-family-link-app-on-...) to add the devices to their account via Family Link, but the devices do not appear on the list of available devices, making this process impossible. Indeed when I tap on 'Add your child to new devices' nothing happens. They seem to be able to see my 2nd gen Google Nest Mini. Any ideas? Is this an incompatibility issue? 

[Jake]

Hey jon_penguin,

I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Dan_A]

Hey there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,

Dan

[jon_penguin]

Hi Jake 

Sorry that's not really the problem. The devices both work and both can do simple commands, but they can't be set up to recognise my kids' voices which is necessary for more advanced features (e.g. personalised alerts). The link I posted shows how you should do this but the option to add is just not here. 

Any other ideas? 

Jon

[Dan_A]

Hi jon_penguin,

You mentioned that your Nest Mini is being detected during the link while the Google Home Mini’s aren’t, right? Are all devices on the same Wi-Fi network? It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Once done, check each device if they’re on the same Wi-Fi frequency, either 2.4 GHz or 5 GHz if active. Here’s how:

1. Open the Google Home app.
2. Touch and hold your device's tile.
3. At the top-right corner, tap Settings > Device information.

Hope this helps.

Regards,

Dan

[Princesss]

Hi jon_penguin,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess