Google Mini Radio/Music Problem

[Mojo7oh]

Had Google Mini unplugged for several months. Plugged in, connected to wi-fi network. Will no longer play specific channels on iHeartRadio only playlists. IHeart Radio selected in Media, not available to add in Radio. Only SiriusXM available in Radio.

[virnab]

Hi Mojo7oh,

Thanks for reaching out to our community.

I'm sorry to learn that your Google Nest Mini no longer plays particular channels from iHeartRadio-only playlists. Aside from that difficulty, when you try to add iHeart Radio Media to Radio, it is not available, therefore SiriusXM is the only option. No worries!  It would be my pleasure to help you to resolve this inconvenience.

Before we get started with further troubleshooting, let me ask you some important questions:

• Have you set your time zone and location correctly?
• Is the iHeart Radio app up-to-date?
• Is the Google Home app up-to-date?
• Are you located in the USA or Canada?
• Are you having the same behavior streaming with other apps like YouTube, Spotify, etc.?

If your Google Nest Mini don’t play the radio station you requested, try these steps:

• Ask for the station in a different way. For example, if the name didn't work, try the call sign or frequency. 
• Add more specific information, such as "on [radio service]," to your request. Example:  “Hey Google play (specific channel) on iHeartRadio.”
• You can also try to use the frequency, add the name of a nearby city. For example: "Hey Google Play 101.9 FM LA."

If these steps don't resolve the inconvenience, please visit our guide on Listen to radio on your Google Nest speaker or display; you'll find additional troubleshooting tips there.

Thank you for your kind attention, I will be looking forward to your response.

Best regards,

Virna

[Mojo7oh]

Don’t know how to set time zone and location on my google mini.

iHeartRadio and Google Home app are up to date.

USA 

Albums play on Spotify but not playlists/liked songs.

I have tried “Ok Google Play iHeart the 80s on iHeartRadio”

I have tried “ Ok Google Play the Slippery When We’re channel on iHeartRadio”

I have tried “Shuffle my Like Songs on Spotify”

And a few other variations. 
The only thing I have noticed  but was never a problem before is that my login in the iHeartRadio app is a different email than my Google account.

[virnab]

Hi Mojo7oh,

Thank you for your prompt response and the detailed information you've shared. It's been helpful in understanding your situation.

Based on the information you provided, I suggest following these steps:

How to set the time zone and location for your Google Nest Mini:

1. Open the Google Home app .
2. At the top, make sure your home name is listed. If needed, tap the name to change the selected home.
3. Tap Settings, then go to “Home information”, then tap on “Home address​.”
4. Tap “Edit”, enter your address, then tap “Next.”
5. Drag the map so the pin is on your home, then tap Done.

When you change the home address, it will automatically adjust the time zone based on your location and only affects the devices in the home you selected. You can edit or delete this address anytime.

Please try these troubleshooting steps:

Unlink your radio services on the Google Home app:

• Open the Google Home app.
• Tap your account in the top right.
• Tap Settings.
• Under Services, tap Radio.
• Tap the radio service you want to unlink.  In your case is the iHeartRadio app 
• Tap Unlink.

Link your radio on the Google Home app:

• Make sure your devices are connected to the same WiFi network or account as your Google Nest Mini.
• Open the Google Home app.
• Tap your account in the top right.
• Confirm that the Google account is the one linked to your Google Nest Mini.
• Tap Settings.
• Under Services, tap Radio.
• Select the radio service you want to connect to. In your case is the iHeartRadio app

After performing the previous steps, please ask your Google Nest Mini to play your radio station.

Please let me know how it goes.

Best regards,

Virna

[Mojo7oh]

IHeartRadio is listed under Music, not Radio. And it does not give the option to unlink. It just says it’s free. 

Yesterday I said “ Ok google, open iHeartRadio” and it played “Sunny radio on iHeartRadio”…