Google Mini Reset Issues

[iammamaboo]

Have several Google minis and recently one completely stopped working.  I tried doing a factory reset, holding down the circle reset but nothing happened.  Display keeps single green dot but nothing changes.  How do I get the reset to work and ultimately to get my mini working again?

[maedacortez]

Hi iammamaboo,

Thanks for reaching out. I understand that your Google Nest Mini is holding down the circle reset. I know this can be frustrating, but don't worry, I'm here to help! Please tell me if you have the 1st or 2nd generation Google Nest Mini. This will help me provide the best troubleshooting steps.

I will be awaiting for your response.

Regards,

Manuel

[iammamaboo]

Hello Manuel.

I believe it is a 1st generation device.

[aperezdeleon]

Hi iammamaboo,

Thanks for your reply.

It's important to know which generation of device you have as 1st and 2nd generation Nest minis have different reset procedures. Feel free to check out this article about how to factory reset Google Nest or Home speakers or displays to ensure you're following the correct steps.

It would be great if you could check the speaker for any physical damage. If you're using the button on the bottom of the device, there's a chance it could be damaged and is not able to trigger the factory reset.

However, if the button seems okay but you still can't factory reset the Nest mini, you could try a workaround to force a factory reset. You can do this by:

1. Unplugging the power cord from the Mini.
2. Waiting for 10 seconds.
3. Plugging it back in and waiting for all four lights to illuminate.
4. Repeating these steps a total of 10 times.
5. On the 10th or 11th time, wait for the device to say "Welcome to Google Home" and then try to set it up on the Google Home app.

Let me know if you're able to hear this sound and if you're able to set up your Nest mini.

Regards,
Angel.

[iammamaboo]

Angel.
I have done all of the steps you have provided and nothing is working to factory reset this device.  How else can I get it to reset as it is no longer working.

[aperezdeleon]

Hello iammamaboo,

Thanks for your reply.

I appreciate you taking the time to troubleshoot your speaker, however since you've tried to force a factory reset on your Nest mini and it still isn't able to be set up again. my suggestion would be to fill out this form, doing so will allow my team to get in direct contact with you via email, that way we can determine the best course of action to get your speaker back on track.

Let me know once you've filled out the form, I'll keep an eye out for your response so we can get in touch with you as soon as possible.

Regards,
Angel.

[pereztzum]

Hello again, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!