Google Mini keeps saying link account

[Emoyssidis]

I have been trying to play music from our google minis through the apple music and it keeps saying to link my account. We are on the same wifi network, I have restarted, downloaded, and even upgraded my music membership from individual to family in hopes that something would click and we can listen to music again at our home. Please help... ready to throw them away and invest in another company/product as I'm seeing multiple others writing about similar experiences. 

[Ghost_of_Pripya]

I am having the same problem but with linking Spotify.

[Azarco]

Hey folks,

That certainly hasn't been easy for you — let me help you.

When did it start happening? Make sure you set your default music provider in your Google Home app. Also, check if your apps are updated.

Give these steps a try:

• Log out from your Apple Music or Spotify account.
• Uninstall your music provider from your phone.
• Unlink and relink your music account in the Google Home app.
• Reboot your speakers and router to refresh the connection.

Hope this helps.

Best,

Alex

[Ghost_of_Pripya]

No that didn't help. It works on all the devices but one and that one still says that I need to link the accounts.

[Azarco]

Hi Ghost_of_Pripya,

Thanks for letting us know. Have you tried resetting your Google Home Mini? If the issue persists, provide us the cast firmware version of your device.

Regards,
Alex

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[Dan_A]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan