Google Mini not working

[NasirKhan]

Hi,

Purchased Google Home Mini last month. It worked perfectly for 3 days, on 4th it got disconnected and when I am trying to add the device, it says "could not communicate with your Google home mini" however there is no issue with internet connection. Pls help!

Thank you,

Nasir

[frances]

Hello NasirKhan,

Thank you for your message. I am sorry to hear that your Google Home Mini has suddenly disconnected from WiFi. I definitely understand your concern. First, I have some questions to get a better understanding of this situation.

• Is your device showing up as connected in the Google Home App?
• Are you seeing any error messages? On the device itself or the Google Home App?
  • What does the error message say?
• What kind of WiFi do you have? (one router or WiFi points)
• Could you try to do a quick reboot (unplug/plug) to your router? 
• Have you tried connecting your device to a mobile hotspot instead? What happens?
• What troubleshooting steps have you tried so far?

Thank you for your patience, let's get this issue resolved. 

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if you were able to see my response above. I look forward to your reply back, we're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.