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Google Mini - something went wrong / glitch

Cyberwraith
Community Member

I found a great thread only posted a few months ago but it’s now locked. However it’s the exact same issue I’m facing and there wasn’t a solution to the original post. I’m reposting it (credit goes to Dave) as it sums it up well. I’ll add my specifics at the bottom. 
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For over a month now I've been having issues with my Google mini speaker, where i get the below error, rebooting would fix the issue but after some time like 30mins it would revert to the below messages.

  • "Something went wrong. Try again in a few seconds."
  • "There was a glitch. Try again in a few seconds."

initially i thought the speaker was at fault, so decided to purchase a new mini nest speaker, and to my surprise the issue is still happening. I have reset everything, router, APs, upgraded all FW, factory reset the nest.

What i did notice was i slight improvement after connecting it to 5GHz, which failed before. Now i have to ask google 3 times before it works, so after the response 

  • "There was a glitch. Try again in a few seconds."

It then works, but after some time it will fail again.

This is getting very frustrating, and seriously considering moving to another voice assistant.

Any help would be great. 

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I have the same issue! I can add some more insights though. I have two Google Minis and both have this issue. System Firmware is 375114 and Cast Firmware is 2.57.375114. I have factory reset them more times than I’d like to admit. It’s the same every time. I have tried on both 2.4Ghz and 5Ghz Wi-Fi. Same issue. I too was thinking of just buying new ones but the coincidence of both dying seems too far fetched. Casting to them is also flakey. As soon as it’s reset and re-added to the Home I have been able to cast, say, Spotify to it. Then, like Dave, after a few mins to about half and hour it just throws those error messages. Seriously frustrating. The Wi-Fi strength is great to these locations. I do have that horrible iOS Google Home app which has the bug of renaming devices. (I think it’s android too). Not sure if that’s related. I’m suspicious of how Google Home manages devices if that simple bug still exists - so maybe resetting, adding and repeating that a thousand times may also have screwed up something. Help!

Jordan

6 REPLIES 6

Ardu
Community Member

I am having a similar problem with my two Google minis, but the message I get is "I can't reach the internet right now." Rebooting allows them to work for a moment, but then the same problem reappears. I have rebooted my router several times, too.  Other devices (Google display) seem to be OK.

Juni
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. I apologize for the inconvenience you're experiencing. We'll work together to identify the cause of the problem and find a solution. What is the distance between your devices and the WiFi router? If possible, try to use a new network and observe if it makes a difference.

 

Regards,

Juni

Ardu
Community Member

I had been suspicious of my router (FiOS) so I contacted support from Verizon. They rebooted the router and tested it remotely and found no problem. However, since doing this, there have been no problems. One thing they did suggest was that I change the name of the 5Gb channel on the router which I did (the 2.4Gb and 5Gb channels had the same name).

One mini is in the same room as the router, about 12 ft. away, the other is in the room above.

Thanks for your attention.

Juni
Community Specialist
Community Specialist

Hey Ardu,

 

Thanks for keeping us in the loop. I’m glad it’s working now. If you need anything you know where to find us.

 

Cheers,

Juni

Cyberwraith
Community Member

Still no luck here. My Wi-Fi SSIDs we’re already different. The minis are also between 2 and 4 meters away from the router. Any other ideas?

Juni
Community Specialist
Community Specialist

Hey Cyberwraith,

 

Got it. If possible, try to use a mobile hotspot as a network source. Let me know the result by updating this thread.

 

Cheers,

Juni