01-14-2022 06:21 AM
My Google nest hub is stuck on the grey screen despite soft reset and factory reset. Nothing is helping. Please help.
01-16-2022 06:22 AM
Are you using the official power adapter and cable that came with your device? Have you tried plugging the device into a different power outlet and rebooting it? You can also try recovery mode followed by a factory reset by following the steps below.
01-16-2022 08:32 AM
Yes. I have tried all of this. Very disappointed and in reading a lot of other comments on the same issue, I cannot understand why it’s not being addressed.
01-16-2022 11:14 AM
Appreciate you confirming that, I know this will be frustrating. In that case, I'd recommend that you contact the Google Nest support team directly. They'll be able to check on further possible troubleshooting options and can advise you on next steps.
01-17-2022 03:25 AM
No. I still have no solution and a useless Google Nest Hub.
01-17-2022 11:11 AM
I appreciate that but we've exhausted the troubleshooting steps we can attempt here in the community. If you prefer, I can ask a community specialist to chime in here to check on other possible troubleshooting options with you?
02-21-2022 10:12 AM
Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,
Garrett DS