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Google Neat Hub: “burned” screen

Malek786
Community Member

‎07-28-2024 08:11 PM

The screen of our Nest hub has horizontal lines streaking the screen. It has a “burned” appearance across the screen. I unplugged the Hub to see if it would correct the issue but it still looks scratchy and the screen is hard to view. 

Any help/troubleshooting is appreciated. 

 

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SoriaD_
Community Specialist
Community Specialist

‎08-02-2024 10:40 AM

Hello @Malek786 

 

Thanks for reaching out to our Nest Community about this situation with you Nest Hub. I apologize for all the inconvenience. I'm here to help you with that.

 

I completely understand this situation. Let me lend you a hand to find the solution. Could you help me with some questions?

 

  • What are the troubleshooting steps you've already tried?
  • When did the behavior start?
  • Was the device dropped or knocked over?
  • Is the display's Assistant working?

In the meantime, you can try to perform a Factory reset on your Nest Hub and check if the horizontal lines are still there. 

 

Feel free to reply to me with this information, and I will definitely do my best to find a solution for you.

 

Best regards,

Douglas.

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