12-20-2024 05:45 PM
Hi, looking to get resolution on a bricked Nest Audio.
Some background: I came home after work on Dec 7 and found my Nest Audio unresponsive. I have a nest thermostat, home mini, and a nest hub in the same house that are working fine, only the Nest Audio was unresponsive.
Actions taken: I tried to reboot the unresponsive Nest Audio, the white dots flashed briefly, then nothing. Tried to reboot again, no response. I checked the outlet with another Google home device, and the outlet is fine. I used another power adapter that I confirmed works with other units on the affected Nest Audio, and still no response.
Online chat has generally been unhelpful, offering nothing else but "product is out of warranty, buy a new one". I was wondering if anyone here has a solution. Was there a recent update that bricked my device?
Thanks,
Answered! Go to the Recommended Answer.
12-31-2024 11:05 PM
Hi @stepgie!
This situation needs further assistance; please fill out this form with all the necessary information, like the thread title or link and your username in the community. Once you've completed the form, let me know. Someone from my team will contact you shortly to help.
Best regards,
Jeremy.
12-20-2024 06:08 PM
By reboot, do you mean the factory reset process?
12-20-2024 06:23 PM
Yes, I attempted it but now there’s no response. No lights turn on, no indication that it’s powered up.
12-25-2024 05:04 PM
Hi @stepgie!
Thanks for reaching out to the community. I am sorry to hear that your Google Nest Audio is bricked, but no need to worry; help is here. Thank you for all the troubleshooting steps that you did at the same time. Thank you for your support as well @MplsCustomer. I need to know a few things about your Nest Audio in order to provide you with a better resolution.
I'll be waiting for your response; any additional details you can provide will be helpful.
Best regards,
Jeremy.
12-29-2024 07:27 PM
Hi Jeremy,
I ruled out the outlet, and I ruled out the Nest Audio's power adapter, leaving only the actual Nest Audio unit as the source of the issue imo.
12-30-2024 11:05 PM
Hi @stepgie!
Thanks for your reply and the information shared. As you have already tried to reset your device, we will need to follow these extra troubleshooting steps:
Tell me how it goes.
Regards,
Jeremy.
12-31-2024 10:52 AM
Hi Jeremy, I followed the directions and no LED lights came up. Those were the first steps I tried before too and got no response, that's why I went through ruling out the power adapter and outlets.
12-31-2024 11:05 PM
Hi @stepgie!
This situation needs further assistance; please fill out this form with all the necessary information, like the thread title or link and your username in the community. Once you've completed the form, let me know. Someone from my team will contact you shortly to help.
Best regards,
Jeremy.
01-09-2025 07:44 AM
Thanks Jeremy! Just submitted it.
01-09-2025 10:10 PM
Hi @stepgie!
Thanks for the reply. It seems that there is something missing; could you please fill out the form again and make sure that you provide the thread title or link and your username in the community? Once you've completed the form, let me know. Someone from my team will contact you shortly to help.
Best regards,
Jeremy.
01-09-2025 10:49 PM
Thanks Jeremy, that's weird. I just filled it out again and it successfully submitted. Let me know if there's anything else I can help with.
01-09-2025 11:11 PM
Hi @stepgie!
Thanks for your reply and for confirming that information. Someone from my team will contact you shortly to help.
Best regards,
Jeremy.
01-08-2025 11:48 AM
I have the same! Looking forward to an update
best regards
01-08-2025 11:04 PM
Hi @ApparatAbstract!
Thanks for reaching out to the community. I am sorry to hear that you are having the same inconvenience. In this situation, if you already tried the previous troubleshooting steps, the best option here is to get further assistance. Please fill out the link that you will find on the previous post.
Best regards,
Jeremy.