01-06-2023 01:45 PM
Hi all,
A few days ago, I installed my Google Nest Doorbell (battery) and all is working fine.
To not only have an alert on my phone when someone rings our bell, I also purchased the Nest Hub (2nd gen), so I can see on that screen as well who’s at the door.
I installed that one today and seems to work, both devices are visible in the Home app, however both don’t see to be connected/synced with each other. When the bell rings, I only get an alert on my phone and not on the hub.
What could be the problem here?
Thanks in advance!
Kristof
01-06-2023 02:12 PM
Do you have "Visitor announcements" turned on for your doorbell?
ttps://support.google.com/googlenest/answer/7672451?hl=en
01-06-2023 02:23 PM
Hi,
yes that’s turned on. I already searched google for answers but it looks like I did everything that’s recommended but it still doesn’t work.
01-07-2023 09:11 AM
Then I think you'll need to seek answers from Google Nest Support. It seems there are other customers who are also not getting "Visitor announcements", mostly from the battery doorbell.
01-11-2023 04:10 AM
Thanks for the help, but we’ve replaced the hub closer to the door/doorbell and that seemed to do the trick. We’re now getting the alert on the hub with video! Not sure if that was the issue but it’s working now.
01-12-2023 02:35 PM
Hey there,
Thanks for the help MplsCustomer.
I am glad to hear you were able to resolve the issue, and everything is working from here. Please let me know if you have any questions from here, as I will be locking the thread in 24 hours.
Best regards,
Jake