Google Nest Doorbell (battery) not connected to Nest Hub

[KristofF]

Hi all,

A few days ago, I installed my Google Nest Doorbell (battery) and all is working fine.

To not only have an alert on my phone when someone rings our bell, I also purchased the Nest Hub (2nd gen), so I can see on that screen as well who’s at the door.

I installed that one today and seems to work, both devices are visible in the Home app, however both don’t see to be connected/synced with each other. When the bell rings, I only get an alert on my phone and not on the hub.

What could be the problem here?

Thanks in advance!

Kristof

[MplsCustomer]

@KristofF 

Do you have "Visitor announcements" turned on for your doorbell?

ttps://support.google.com/googlenest/answer/7672451?hl=en

[KristofF]

Hi,

yes that’s turned on. I already searched google for answers but it looks like I did everything that’s recommended but it still doesn’t work.

[MplsCustomer]

@KristofF 

Then I think you'll need to seek answers from Google Nest Support. It seems there are other customers who are also not getting "Visitor announcements", mostly from the battery doorbell.

[KristofF]

Thanks for the help, but we’ve replaced the hub closer to the door/doorbell and that seemed to do the trick. We’re now getting the alert on the hub with video! Not sure if that was the issue but it’s working now.

[Jake]

Hey there,

Thanks for the help MplsCustomer.

I am glad to hear you were able to resolve the issue, and everything is working from here. Please let me know if you have any questions from here, as I will be locking the thread in 24 hours.

Best regards,

Jake