Google Nest Hub Connectivity Issues

[Brian2]

Our Google Nest Hub and Nest Hub Max both stopped working all of a sudden. The Nest Hub only shows the Art Gallery photos now and when I choose the Google Photos option I get a "Couldn't connect" error message. I have tried everything, rebooting our wifi, unplugging the Google Nest Hub and even resetting the Nest Hub to factory settings. Nothing has worked. This is getting very frustrating. 

With our Google Nest Hub Max, it at least still is showing our photos, but when I try to Edit Photo Frame I get the same error message "Couldn't connect". I have unplugged this device as well but it hasn't resolved the problem.

[calexandre]

I'm having the same problem with my Google Hub 7'

[DeboraJ]

Hi @Brian2      

Thank you for reaching out to the community! I understand you're experiencing issues viewing or editing your Google Photos on your Nest Hub and Nest Hub Max. I understand how frustrating this can be, and I'm here to assist you. I also appreciate your troubleshooting efforts.

To provide the most accurate troubleshooting steps, I need some additional information:

• When did this issue begin?
• Is this connectivity issue affecting other apps, or only Google Photos?
• Could you please describe the steps you're taking to restart your devices?
• Do other features work on your Google Nest devices?

I will be ready to assist you further once I have this information.

Best regards,

Debora

[Brian2]

Hi Debora, I appreciate you reaching out to me to offer your help. For whatever reason my issue has resolved itself, maybe the things I did just took time to go into effect, I don't know. Anyway, all is good so thanks again.

Brian

[DeboraJ]

Hi @Brian2 

Great to hear the issue is resolved! Please don't hesitate to reach out if you have any more questions or need help with anything else.

Best regards,

Debora