08-01-2024 08:03 PM
Not able to set up Nest Cam through Google Home. Could the QR code be invalid?
As soon as I attempt to set up Nest Cam & scan the QR Code (and set up without & type the code in) it says, "Something is wrong. We're having trouble loading data for your home."
Yes, I have disconnected & reconnected the router.
Yes, I have rebooted the Nest Hub Max & returned it to factory settings.
Yes, I have deleted the Google Home app from my phone & reloaded it.
Yes, I have updated to the latest iOS for iphone.
Yes, I have tried to Google Home on a different phone.
Please help!
08-02-2024 07:28 AM
You may need to contact Support to ask why they (Google Nest) cannot load data for your Google Nest "home". That seems like something happening on Google Nest's servers that is out of your control.
1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.