Google Nest Hub Max - all lights in one group

[LesO]

OK I have a Nest Hub Max, a Google Home hub and a Lenovo clock all of which until this weekend controlled 7 - Cync by GE bulbs and 5 - Cree smart bulbs. I was able to set up routines for each one and several together. I was also able to control each bulb form any of the hubs/devices.  For some reason, the 12 bulbs are now all grouped as one. I cannot see them or using them individually on the hub screens. Any ideas please?

I also lost the way to sync the three devices together should i need to do so. Thanks

[LovelyM]

Hello LesO, 

Thanks for reaching out. We'd love to help.

If you haven't already, try to unlink and relink your Cync and Cree smart light bulbs. If the issue persists, you may rename the devices and add 'switch' or 'plug' to them so they won't be grouped together. 

Let me know if this helps. 

Cheers,
Lovely

[LovelyM]

Hi there LesO,

Have you tried the steps suggested above? Let me know if that did the trick or not, so we can try something else.

Cheers,
Lovely

[LovelyM]

Hey LesO, 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Thanks,
Lovely