Google Nest Hub Max... regretting purchase....

[Nick17]

I recently purchased a google nest hub max, being their top of the line smart display I thought it would be a great start to building my smart home. It worked great for about 3 days and now only reads "Check Internet Connection" but if I swipe up and go to settings>device information, I can clearly see it is connected to the internet and has 3/4 bars. 

I have power cycled the display and router several times, and even factory reset the display. I have also gone into my router and assigned the display as high priority.

Honestly regretting this purchase. Hopefully some sort of customer service sees this and can help.

[Jimmy_J]

I also regret buying mine. Are you within the return window/time frame? Take a look at the echo show 15 - slick with WAY more features! My experiences with google have caused me to commit to never buying another google product. Happy to help answer any questions about setting up a smart home!

[Muddi]

Hey Nick17,

Sorry to hear about your experience with your Google Nest Hub Max. Let's try to get to the bottom of this. A few questions: how far is your Nest Hub Max from the router? Are you using a dual-band router? Do you have other Google speakers that don't have the same issue? Also, when and where you purchased your device?

To further isolate the issue, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Nest Hub Max). Make sure to remove the device from the Google Home app first before resetting it.

@Jimmy_J : I appreciate your feedback. 

Let me know how it goes.

Cheers,

Muddi

[Azarco]

Hello Nick17,

We wanted to follow up and see if you are still in need of any help. Let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.

Best,

Alex

[Azarco]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,

Alex