I recently purchased a google nest hub max, being their top of the line smart display I thought it would be a great start to building my smart home. It worked great for about 3 days and now only reads "Check Internet Connection" but if I swipe up and go to settings>device information, I can clearly see it is connected to the internet and has 3/4 bars.
I have power cycled the display and router several times, and even factory reset the display. I have also gone into my router and assigned the display as high priority.
Honestly regretting this purchase. Hopefully some sort of customer service sees this and can help.
Sorry to hear about your experience with your Google Nest Hub Max. Let's try to get to the bottom of this. A few questions: how far is your Nest Hub Max from the router? Are you using a dual-band router? Do you have other Google speakers that don't have the same issue? Also, when and where you purchased your device?
To further isolate the issue, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Nest Hub Max). Make sure to remove the device from the Google Home app first before resetting it.
@Jimmy_J : I appreciate your feedback.
Let me know how it goes.