Google Nest Hub Max won't turn on and Google will not help - Any Ideas?

[Patrick5]

Spoke with Google four times under Case ID [7-7926000032698] Absolutely did not help. I submitted pictures, confirmed the adapter worked, tried touble shooting, etc...

All I did was unplug my Google Nest Hub Max for a week and it will not turn back on. Anyone else with this issue? I strongly suspect Google has a software gliche. My unit is less than two years old. I checked the adapter and it is delivering appropriate voltage.  I also know the wall outlet has power and holding the up and down volume buttons for reset does nothing. 

Please help. Someone out there must know what is going on and how to fix. Google has declined to help. 

[Jake]

Hey Patrick5,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Patrick5]

I still need help. Google has left me hung out to dry and I can find no one at the company willing  to get my device working again. All this because it is 4 months or so outside of the measly one year warranty. 

[Muddi]

Hey Patrick5,

Sorry to hear about your experience with your Google Nest Hub Max - let me help you with your concern. Upon further checking, you were advised that your device is out of warranty already.  Here's what I will do - I'll raise this to the team, and I'll get back to you for update.

Cheers,

Muddi

[Muddi]

Hey Patrick5,

My apologies for the delays. I'm just checking some additional information. I'll get back on this thread once I get all the information. 

Cheers,

Muddi

[Patrick5]

Many thanks. I look forward to hearing from you. Thanks for the time and interest in solving the problem. 

[P640627]

I literally just unboxed my Hub Nest Max today. Plugged into three separate known good outlets with the provided plug. It won’t even turn on. Fail.

[Princesss]

Hi P640627,

Sorry to hear about this. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi P640627,

Chiming in to check if you're done filling out the form? Feel free to respond to this and let us know once you're done so we can check it.

Best,

Princess

[Princesss]

Hi P640627,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess