Google Nest Hub Max

[Lmart]

The Google account that was linked to my hub was deleted and the hub was factory reset. Attempted to link another account but keep receiving the error that the hub is linked to another account. 
The original account was recovered but the hub will not link to it - I get the same error message when trying to link.

Is there anything I can do?

[MplsCustomer]

@Lmart 

You could try contacting Support using the link and instructions in the post below, to see what steps they may have to resolve this.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Alex_S]

Hi everyone,

Thanks for the assistance, MpIsCustomer.
 

Lmart, I wanted to follow up and see if you still needed help. Were you able to get contact with our Google Nest support team? Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,
Alex

[Lmart]

I have been in contact with support. I called yesterday and went through all the steps with the agent. We were unable to resolve the issue. He requested a photo of the error message and my S/N, which I sent. The emails I have received since then have asked me to repeat the process again. It’s like they never even looked at the history report of my original call. The last email was about a pixel slate.

no resolution yet

[Alex_S]

Hi Lmart,
 

That certainly hasn't been easy for you. Kindly share the case ID you had with our Google Nest Support team so we can further look into it.

Kind regards,
Alex

[Lmart]

I have pasted the reference number below

For your reference your case number is

8-2972000034385.

[Alex_S]

Hi there,
 

I’ll check on the case with the team and get back to you once I have any news to share.

Best,
Alex

[Alex_S]

Hi Lmart,
 

Apologies for the late revert. A senior specialist would like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.

Best,
Alex