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Google Nest Hub Maxi stopped working after I changed broadband suppliers and received new router

LSB77
Community Member

Can ANYBODY PLEASE HELP!!!???

I have a Google Nest Hub Maxi which was working perfectly fine but I changed broadband provider and received a new router.

Now, I cannot for the life of me get the Nest to connect to my WiFi.

I have turned off / on.

Tried factory reset multiple times.

I also have a number of the small speakers dotted around my home and they all connect to new router fine....its just the Nest Hub which is causing me hair loss!!!

Any advice out there???

11 REPLIES 11

Georgiaxsarah
Community Member

I’m the same

dannyogrady
Community Member

Same problem here. Tried countless factory resets of the Nest Hub device. When i set it up the device says it is connected to the wifi and to follow the instructions in the Google Home app but the Google Home app screen says 'Connecting to Wi-Fi' but it never gets beyond that screen. I contacted Google support and they were not very good, fobbed me off with a load of things to check on the new router, dns etc but made no difference. When i set it up on my old router it worked perfectly and the set up was so quick. When I failed to set it up on the new router i reverted to the old router but it would not work on that, same problems!! My conclusion is that Google Nest Hub is a piece of crap. I got it free when I signed up with my electricity provider in Ireland. I think that says it all when they are literally giving it away. So 'OK Google, fix the problem with Nest Hub please'!!

Muddi
Community Specialist
Community Specialist

Hey LSB77,

 

Thanks for stopping by on the Google Nest Community Forum.

 

Sorry to hear that you're having issues connecting your Google Nest Hub Max to your new router. Let's dig deeper. To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Hub Max). 

 

@dannyogrady: I understand what you feel. To confirm, is it a Nest Hub (1st/2nd gen or a Nest Hub Ma)?  It looks like an issue with the network settings and not on your speaker since it is working on the old router.

 

Looking forward to your response.

 

Cheers,

Muddi

Hello @Muddi , thank you for your reply. I tried it on a different router, a Huawei R218h 4GLTE mobile Wi-Fi router and it worked!! The only problem is i can't really use this router in the long term because the download speeds are very slow. Any idea why it doesn't work on my other router? What settings could I change? Thank you.

Hello @Muddi, I connected my old router to my new one with a cat 5 network cable, and connected my phone to the internet via the old router. The Nest Hub works now so it must have been my new router. I would like to find out why it doesn't work and what router setting is preventing it from working. Thanks for your help.

Muddi
Community Specialist
Community Specialist

Hey dannyogrady,

 

My apologies for the delays. Please let us know the make and model of your new router, so we can check the basic settings needed.

 

Cheers,

Muddi

Hi Muddi,

Thanks for your message. The make and model of the new router is a Soyealink B628-350 (https://www.soyea-tech.com/product.asp?ProductID=32). I think it is same as the HUAWEI 4G CPE Pro 2 (https://consumer.huawei.com/ie/routers/4g-cpe-pro-2/).

The admin web interface doesn't have as many configuration options as the old TP-Link router I have, so I'm not sure if it's possible to change the settings to get it to work with Google Home. If you could check the basic settings required, that would be great.

Best Regards

Danny

Muddi
Community Specialist
Community Specialist

Hey dannyogrady,

 

I appreciate all the information that you've provided. Looking at the new routers specifications, it looks like it is the router itself that limits connection to the Nest Hub Max. We can send you an email about the complete list of recommended router settings. Please fill out this form with all the needed information then let me know once done.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey dannyogrady,

 

I just wanted to follow up on this. Are you able to fill out the form?

 

Cheers,

Muddi

Hi Muddi, apologies for the delay in replying to you. I have filled out the form.

Regards

Danny

Muddi
Community Specialist
Community Specialist

Hey dannyogrady,

 

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

 

Cheers,

Muddi