06-22-2024 06:49 AM
I have switched away from my ISP router to this new router, but even with the same ssid and password set on the router, it says there's a network problem.
06-22-2024 07:05 AM
I've also factory reset the device dozens of times.
06-27-2024 09:33 AM
Hi RSZEE,
Thanks for reaching out! I understand that your Nest Hub is not connecting to your new router. It's definitely frustrating when devices don't connect seamlessly.
Here's a helpful resource to troubleshoot the case: Please visit My speaker or display is not connecting to Wi-Fi this guide includes steps you can try to get your Nest Hub connected to your new Wi-Fi network.
I hope this helps! Let me know if you have any other questions.
Regards,
Manuel