cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google Nest Hub Routine Volume Glitch

Coachdvc
Community Member

‎09-13-2021 08:47 AM

I have a nightly bedtime routine set up for the Google Nest Hub in my bedroom that ends with the Hub playing ambient rain sounds for 3 hours at 70% volume.  If I trigger the routine before 10:00 p.m. (9:48 p.m. for example), the volume will drop to 50% volume at 10:00 p.m.  This happens every single time I trigger the routine before 10:00 p.m.

Is this an issue for anyone else?

0 Kudos
Reply
5 REPLIES 5

frances
Community Specialist
Community Specialist

‎09-17-2021 04:33 PM

Hi Coachdvc,

 

Thanks for reaching out. I am sorry to hear that the volume is fluctuating on your routines. That is a very odd issue and I understand your concern. I would be more than happy to help look into this situation. First, I have some questions.

  • Which Google Nest Hub do you have? (1st or 2nd gen.)
  • If you make a new routine with the same steps, does this issue still occur?
  • Does this happen with all types of sounds or just the ambient rain?
  • Is this a ready-made routine or custom routine?
  • Are you getting any error messages?
  • What troubleshooting steps have you tried so far?

Thank you for your patience, I look forward to your response. Let's get this issue resolved! 

0 Kudos
Reply

Coachdvc
Community Member
In response to frances

‎09-22-2021 02:09 PM

  • 2nd Generation
  • I deleted the steps of the routine and started over.  I could not delete the entire routine because it's the default "Bedtime" routine.
  • Yes, I have tried it with another sound (ocean sound or river sound?)
  • Ready-made Bedtime routine with steps added.  Some of the steps are custom such as "play rain sounds for three hours" and "Go to home screen"
  • No error messages.
  • Restarted Hub and Phone and deleted a few of the steps at various times and added them back.
0 Kudos
Reply

ai
Community Specialist
Community Specialist
In response to Coachdvc

‎09-23-2021 09:24 AM

Hello ,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 7-9664000031883.
Kindly,
Ai

0 Kudos
Reply

GarrettDS
Community Specialist
Community Specialist
In response to Coachdvc

‎09-29-2021 03:08 PM

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

 

Have a great day. 

Garrett DS

0 Kudos
Reply

frances
Community Specialist
Community Specialist

‎09-22-2021 10:46 AM

Hi All,

 

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!

0 Kudos
Reply