09-25-2022 03:17 PM
Hi
I seem to be having the issue which has been reported by other users whereby the display on the hub only shows the clock. An example of this is here - https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest-Hub-stuck-on-clock-screen/t...
I have tried to reboot and factory reset the device but this hasn't helped. Interestingly the issue seems to happen early in a morning more than any other time.
None of the other posts seem to show a resolution to this issue so Im having to start my own thread/discussion on the topic.
09-26-2022 04:40 PM
Hey paulmh5,
Thanks for visiting the Community.
I understand the feeling when your device is not working the way it should. To confirm, can you still use voice commands once your Google Nest Hub is stuck on the clock screen? If possible, could you send us a picture or a short video clip of what's happening so that we can check this further? Also, please check the current firmware and software version of your device.
Follow these steps below to know-how:
Looking forward to your response.
Cheers,
Muddi
09-28-2022 03:13 PM
Hi
The details from my gen 1 hub are:
System firmware version: 7.20220419.2.166
Cast firmware: 1.62.312297
I've not been able to get a video so far as it's not happening every time at the moment but the issue is the same as reported in the other users post.
10-01-2022 01:38 PM
I have managed to get a video, here is the google drive link - https://drive.google.com/file/d/1dmRLsCy8OiuhQ0gYNXNbbrjfYX826Hu_/view?usp=sharing
10-04-2022 01:35 PM
Hello there,
Thanks for providing that additional details. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done.
Best,
Alex
10-04-2022 01:46 PM
Hi
I have filled in the form.
Thanks
Paul
10-05-2022 08:53 AM
Hi paulmh5,
We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
Cheers,
Alex