Google Nest Hub displays green line (see photo)

[hpustontexan479]

My Google nest hub screen displays a horizontal green line in the middle of the screen and 2 greens areas, one above and one below the green line.  Sort of looks like a hamburger.

The voice recognition is still working but not the display.  I reset the nest back to factory settings several times but still no proper display.

what can I do to remedy this issue?  Any help would be appreciated.

thanks,

Eric

[Nous_Leee]

The same issue

[Alex_S]

Hi everyone,
 

I’m sorry to know about what happened to your Google Nest Hub devices. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information then let me know once done.

Warmly,
Alex

[hpustontexan479]

Thanks Alex.  I have submitted the form.

[Alex_S]

Hey there,
 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. 

@Nous_Leee, we haven’t received your form. Kindly fill it out so we can continue with the next step.

Kind regards,
Alex

[Muddi]

Hi Nous_Leee,

I just wanted to follow up on this. Have you had the chance to fill out the form?

Cheers,

Muddi

[Muddi]

Hello Nous_Leee,

Just bumping this up to make sure that you've seen our responses. Are you able to fill out the form?

Cheers,

Muddi

[Princesss]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Best,

Princess