cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google Nest Hub has frozen in "connected" screen during reboot. Account is linked but says to link.

Rdianco
Community Specialist
Community Specialist

‎08-26-2021 10:47 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Reboot Nest Hub

 

Labels:
0 Kudos
Reply
1 REPLY 1

Rdianco
Community Specialist
Community Specialist

‎08-26-2021 10:49 AM - edited ‎08-26-2021 10:51 AM

Hello baxygr and Rob McLaren,

I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.
 
I just wanted to check in, has this issue resolved on its own for your device?
 
  • If YES (has been fixed), could you please send feedback with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  
 
  • If NO (has NOT been fixed), could you please send feedback with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?
 
Your feedback is greatly appreciated, as it will help our engineering team address this issue. 
 
 
- From Frances (Community Specialist)
0 Kudos
Reply