Google Nest Hub not turning on

[laurafelschow]

Hello!

This afternoon my nest hub showed a display setting of "Link accounts" 

However, this Nest Hub has been connected for 3 years, and working fine. Wifi connection was fine, and when I opened the app, nothing was prompting me.

I went out, and a few hours later it was still displaying this message. So I just turned off the device from the switch.

Since then I have not been able to turn on the Nest Hub.

I have switched power points. I've let it remain off for 10+ minutes, restarted wifi. I have even attempted factory reset, but it remains off, and doesn't display a message for factory reset. 

Is there anything I can do, or has my nest Hub passed away? 

[virnab]

Hi laurafelschow,

Thanks for reaching out to our community.

I understand that your Nest Hub started showing a 'Link accounts' message, despite being fully connected and working fine. After you tried to power-cycle the device by turning it off at the switch, the Nest Hub has not been able to power back on at all. I appreciate the troubleshooting efforts you have tried, including testing different power outlets and attempting a factory reset. I'm glad to help you with this.

To get started, please provide some more information by answering these questions:

• What model of Nest Hub do you have? Here is a Google Help Center article that can help you to identify your device: Google Nest and Home device specifications
• Is the display plugged directly into a wall outlet or a surge protector?
• Is there any visible status or LED light on the Nest Hub?
• Is the official power adapter that came with the display used on the device?
• Have there been any recent changes to your Wi-Fi network or home environment?
• Was there any type of electrical outage around the time the issue began?

Please keep me posted.

Best regards,

Virna

[laurafelschow]

Thanks for getting back to me 

• What model of Nest Hub do you have? Here is a Google Help Center article that can help you to identify your device: Google Nest and Home device specifications

google hub gen 2

• Is the display plugged directly into a wall outlet or a surge protector?

directly into a wall outlet

• Is there any visible status or LED light on the Nest Hub?

no

• Is the official power adapter that came with the display used on the device?

yes. The same one that came in the box

• Have there been any recent changes to your Wi-Fi network or home environment?

no

• Was there any type of electrical outage around the time the issue began?

no

[virnab]

Hi laurafelschow,

Thank you for your timely response and the comprehensive information you've provided.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Please keep me posted.

Best regards,

Virna