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Google Nest Hub on Setup Disabled the Wifi & Ethernet Network?

Kelikaku
Community Member

‎12-06-2024 12:42 PM

My brand new Google Nest took over an hour setting up and did not complete setup.

 

My internet connection speed on Speed Test became reduced from over 115Mbs to over 7Mbs. I had to call my internet provider. They were sending a technician out to troubleshoot the line, they assumed it was their problem. I disconnected the Google Nest Hub.

 

After disconnecting the Google Nest Hub, my network returned to normal. My speed returned to normal. I made arrangements to return the item for a full refund. After a web search, I found this is a known issue with older versions, (mine is version seven, I believe). There are reports going back four years that this issue has been happening to customers who have been trying to use the Google Nest Hub. I was able to call my provider back and canceled the service call. The Nest Hub not only disabled the home network by destroying the bandwidth to effectively zero, it caused every other device in the network to shut down due to inactivity.

 

Is there a flash upgrade or some type of download that fixes this?

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ByronP
Community Specialist
Community Specialist

‎12-10-2024 11:55 AM

Hi Kelikaku,

 

Thank you for reaching out to the community. I'm sorry that your Nest Hub disabled your Wi-Fi network speed during setup. I understand how frustrating this can be. Let's work together for a solution.

 

Before I begin, I just want to confirm what type of firmware version do you have?

  1. Here are the steps to check:
  2. Open the Google Home app.
  3. Tap and hold your device's tile.
  4. Tap Settings and then Device information.
  5. Under 'Technical information,' check for Cast firmware: 'X.XXX.XXXXX.' If the device is on Fuchsia, check for the system firmware version: 'X.XXXXXXXX.X.XXXXXXX.'.

You can check this good article of the current firmware version of the Nest Hub.

  • After removing the Nest Hub, have you tried to set it up again?
  • Did you try to do a factory data reset of the Nest Hub?

Please keep me posted. I'll look forward to your response.

 

Regards,

Byron

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