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Google Nest Hub screen is black

LutherFoust
Community Member

The screen is black.  Besides that, the unit is fully functional.  I did a reset to remove the black screen; now, it isn't working at all.  Help me  🙂  please

3 REPLIES 3

Muddi
Community Specialist
Community Specialist

Hey LutherFoust,

 

Thanks for visiting the Community.

 

Sorry to hear that you're having issues with your Google Nest Hub screen. A few questions: when did the issue start? Which Nest hub do you have (1st or 2nd gen)? Are you using the original power cable that comes with the package? What is the operating and system firmware version of your device? Also, where and when did you purchase it?

 

Cheers,

Muddi

Azarco
Community Specialist
Community Specialist

Hey there,

 

Chiming in to see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Best,

Alex

Azarco
Community Specialist
Community Specialist

Hello LutherFoust,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.


Thanks,

Alex