04-25-2024 10:48 PM
Hello,
I have put my Google Nest Hub in storage for more than a year since TuneIn stopped working. Recently I took it out again and the problem still exists. I'm in Singapore and am trying to play RTHK Radio 2 on TuneIn. It used to be working when I first got the Nest Hub some years ago. I read that there were several users from other countries facing issues with some radio channels from TuneIn too. Couldn't find a solution for mine.
Appreciate if fellow users can assist. Thank you.
04-28-2024 10:37 AM
Hi @NightFalcon8,
It's understandable that you'd be frustrated after finding out TuneIn isn't working on your Nest Hub. There could be a few reasons for this, but don't worry, there are steps you can take to try and fix it.
Here are some things you can try:
General Troubleshooting:
Restart your Nest Hub and router: A simple reboot can often fix connectivity issues. Unplug both devices from the power source for a minute, then plug them back in one at a time.
Check for software updates: Make sure your Nest Hub is running the latest software. Updates often include bug fixes and compatibility improvements. You can check for updates in the Google Home app.
Verify your Wi-Fi connection: Ensure your Nest Hub is connected to a strong and stable Wi-Fi network.
Re-link TuneIn: Try unlinking and relinking your TuneIn account to your Google Assistant. This can sometimes refresh the connection.
If none of these solutions work, it might be helpful to reach out to our Google Nest support or TuneIn support directly.
Best,
Brandon.
04-28-2024 07:58 PM
Hello Brandon,
Thanks for reading and replying to my post. I have tried the above steps several times previously after it was mentioned in some discussions. However, I'm still not able to get TuneIn RTHK Radio 2 working on my Google Nest Hub. 😔. Could it be blocked or something similar to that?
04-29-2024 04:20 PM
Hi @NightFalcon8,
It sounds like there might be an issue with TuneIn radio functionality in Singapore, specifically with certain channels.
Here are a couple of things you can try:
Even though you couldn't find a solution previously, it's always worth checking again as things might have changed or updates might have resolved the problem.
Best,
Brandon.
04-30-2024 04:02 AM
Dear Brandon,
I do not have issue with TuneIn on my Apple and Alexa devices. It is only Google that began to stop TuneIn streaming sometime last year. I had to ditched all my Google devices and put them in store.
You mentioned: "
How do I update the TuneIn app on the Nest Hub?
04-30-2024 06:40 PM
I apologize for the misinformation. I previously mentioned updating the TuneIn app on Nest Hub, which isn't possible. Nest Hub uses Google Assistant to access TuneIn, and updates for Assistant happen automatically.
To assist you better, we'll need some additional information. I'm sending you a secure form where you can provide all the necessary details and also please fill out all the information required.
Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.
Best,
Brandon.
05-01-2024 03:15 AM
Hi Brandon, I have submitted the 'Contact Us Form'. Thank you for assisting me.