Google Nest Hub stuck on G screen

[Cabin329]

i have a google next hub and it is stuck on the G screen and I have tried all the resets- unplugging 10 times - nothing works.  Is there something else that works.  

[Princesss]

Hi Cabin329,

Welcome to the Google Nest Community Forum.

I know how challenging it can be not having a working device when needed. This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details:

• Have you tried plugging the device to a different power outlet?
• When was this issue (stuck on gray G logo) first noticed?
• Was the device already in this state when you first discovered it?
• If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered this issue?

Please try these steps below that may help us fix the issue:

1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
2. Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let us know if that works.

Best,

Princess

[Muddi]

Hey Cabin329,

Did you manage to get your Nest Hub working?

Cheers,

Muddi

[Cabin329]

Hi Muddi, 

Unfortunately - none of that worked.  it still all comes back to the G on the screen.  

Randy

[Azarco]

Hello there

Thanks for trying those steps. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done.

Thanks,

Alex

[Azarco]

Hi Cabin329,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Kind regards,

Alex