Google Nest Hub stuck on "Linked Account" or "Connected"

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Hi, I had to unlink and relink my Nest Hub to my home app because I had to change the name of my WiFi network. However, I spent the past 4 hours trying to get my nest hub working. When I added the nest hub back to my home app and finished the set up, the screen gets stuck on "Connected. Follow the instructions in the Google Home app." There is no way for me to go past this screen, and the voice assistant doesn't even work. If I reboot the Nest, the screen then gets stuck on "Link Account. Open the Google Home app and link your account".  However, I went on the Nest settings on the home app and my gmail is linked already. I have tried factory resetting the Nest a couple times now, have tried restarting my phone, and tried deleting and reinstalling the Home app. I have tried everything but my screen is still stuck one of these two pages. Can someone please help? I am extremely frustrated because there is literally nothing I can do. Thank you.

[Rdianco]

Hi ChrizZ and User 11955005338775345612,

I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.

I just wanted to check in, has this issue resolved on its own for your device?

• If YES (has been fixed), could you please send feedback with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  

• If NO (has NOT been fixed), could you please send feedback with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?

Your feedback is greatly appreciated, as it will help our engineering team address this issue.

- From Frances (Community Specialist)

[M035]

That is really nice but what is the solution for now. Because I have 2 nest hubs that keep saying to link my bloody account.

[GarrettDS]

Hey there,

Sorry for the late response, but I wanted to drop in here to help. 

I understand that connection issues can be frustrating but I definitely wanted to stop by and see how I could help. 

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? 

Please let me know. 

Best regards, 

Garrett DS

[M035]

Yes I could still use some help.

Sorry for my ''aggressive'' response I was a little frustrated,

I have reset my nest hub mutilple times en even reset my complete Google home account by deleting everything and starting clean.

Also I have redone my Wifi and then reset the Google Nest hub.

Keeps telling me to ''Link account''

[ai]

Hello M035,

No worries! We know this has been a frustrating process and are sincerely apologetic for the delay. We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. Here is your case number for reference: 9-9753000031777.
Much obliged,
Ai

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.