Google Nest Max Hub ALL OF SUDDEN no power even tho it's plugged in!!!

[melissahartman]

hello 

my name is melissa and i have been a google nest owner of products for months and we have camera's, hubs, speaker and a doorbell.. 

big question of the day:: today out of no where my nest max hub stopped no power to the hub even tho the hub is plugged in and i have tried to reset it and deleted it from my google assistant and still has no power to the hub, i even pushed volume in and won't reset, i don't know what is wrong.

i have plugged into a power cord which is a third party due to the original plug got chewed my our dog. but it's been using that third party plug for sometime until today.

power cord is plugged in and has power but nothing with the hub

pls help

memaw in need for her 2 yr old grandson... he loves using it

[MplsCustomer]

@melissahartman 

According to the Google Store, the Nest Hub Max uses a 30W power adapter. What's the rating for the 3rd-party cord you've been using? Perhaps that 3rd-party cord has damaged your Nest Hub Max.

(It certainly doesn't help that Google Nest does NOT sell any spare parts.)

[melissahartman]

MPls

thank you for your reply now i took a picture of will share it.. 

let me ask you its been working all this time and now the hub has no power so if i was to get a new cord for the hub max would it work again?

i have put pictures of the hub with no power, the power source ect can you tell me if that is why it's not working? what can i do to fix it?

[MplsCustomer]

@melissahartman 

I'm just another Google Nest customer and am not an expert. But if you switched to a third-party power cord and your Nest Hub Max is no longer powering up, ONE possibility is some sort of an issue with your third-party power cord.

I don't know if your Nest Hub Max would work again if you were able to replace the original power cord, but unfortunately Google Nest does not sell them.

Maybe another customer who has been able to obtain a third-party replacement power cord will see this post and comment.

[Alex_S]

Hi everyone,
 

Thanks for the help, @MplsCustomer.
 

@melissahartman, thanks for reaching out and for the details you've shared. I wish there’s something I could do about this but due to the nature of your concern, your Google Nest Hub Max  is not going to be covered by the warranty. Check out this link for more information about it. 

Regards,
Alex

[Alex_S]

Hello melissahartman,
 

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here.

Sincerely,
Alex

[Alex_S]

Hi melissahartman,
 

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have other concerns, updates or just a discussion topic, feel free to start a new thread here in the Community.

Kind regards,
Alex