Google Nest Max

[Pawkey]

My Google Nest Max .

I purchase a google nest max last year to use Zoom each week. The Max work great except for last few months. The problem I have is the  Max crash when I try to join a meeting and touch the turn on  video on the bottom part of screen. If I start a meeting it works. I have been in chat as shown below:

10/26/2022 Case  No. 3-0442000033053
11/01/2022 Case  No. 4-4004000032865
11/03/2022 Case  No. 9-9248000033474
11/11/2022 Case  No. 3-9777000033095

They keep telling me they are going to higher support. I have never  hear from any other person except the person in the 4 chats.

I was recently in the hospital and unable to respond sonner.

I would appreciate if you could give me a number for me to contact or advise me what to do.

[Muddi]

Hey Pawkey,

Thanks for sharing details about the issue here. Sorry to hear that you haven't got an update from our customer support. Upon checking, one of our team sent you an email last 14th of December, asking to verify your account. Please check your inbox and look for an email with a subject line: Re: Your Google Support Inquiry: Case ID [9-9248000033474]. 

Let us know if you receive the email.

Cheers,

Muddi

[Pawkey]

I found the email but it expired. I reply back and asked if we could restart.

[Muddi]

Hey Pawkey,

A new ink will be sent to you within the next 24 hours. I'd suggest keeping track of your inbox as our team will be emailing you soon.

Cheers,

Muddi

[Pawkey]

I don't know what wrong but the team has not email be back,

[Muddi]

Hi Pawkey,

My apologies for the delays. I already made a follow up, we'd suggest keeping track of your inbox as our team will be emailing you again for more details. Please do not hesitate to update the thread again if you haven't got an update.

Cheers,

Muddi

[Pawkey]

I got email this morning from Berna and did what she wanted.

Here is my reply to her:

Berna, I did what you said and the Nest Max crash again. You can not get the video to start.

I have been have this problem since October 2022 and contract you all many times  and cannot get answer if is software or hardware. I looks like Google with all the crash reports could tell me something. I was using this Max once a week for prayer meeting and it work for about 10 months.

[Muddi]

Hey Pawkey,

I followed up with the team. What is the current version of your device? Also, have you tried a different Zoom account to check if you will have the same issue?

Cheers,

Muddi 

[Pawkey]

Yes I have tried other Zoom Account. 

Current version :

Fuchsia 8.20220713.2.194059

Software 49.57.36.777782712

Chromcast Fiormware 1.63.324740

[Muddi]

Hi Pawkey,

Thank you. I already forwarded the information to the team for further review. I'll keep the thread open for a few more days to monitor the progress of your case.

Cheers,

Muddi

[Muddi]

Hey Pawkey,

It looks like you have an ongoing communication again with our team via email. I highly suggest that we continue this through that channel for immediate update and response.

Let me know if I can assist with anything else, otherwise I will be locking this thread after 24 hours.

Cheers,

Muddi

[Pawkey]

I have chat with several team member and can not get result. I cannot understant why google can tell where I  am at and where I been but canmnot tell me what wrong awith my Nest Max. They  suppose to get crash report. This all started when google said they were mergeing Duo and Meet.

[Muddi]

Hey Pawkey,

I understand what you feel. While I don't have the answers to address your other concerns, I certainly want you to get the help you need. We escalated your questions to a higher tier of support, and we will update you via email.

Cheers,

Muddi