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Google Nest Mini 2nd Gen (EU VERSION) seems set up correctly and works but will appear as OFFLINE

Frank_Disco
Community Member

Hi,

my Google Nest Mini 2nd Gen (EU VERSION) seems set up correctly and works/talks but will appear in the HOME APP as permanently  OFFLINE with an EXCALMATION mark .. Did a factory setting reset, but same phaenomen. Can not change name ... Name = room settings. But Nest mini also recognized in spotify by ROOM Allias, not NAME ... crazy ..  Any Idea ?! Frank (from GER)

2 Recommended AnswerS

Princesss
Community Specialist
Community Specialist

Hi @Frank_Disco

 

Chiming in-- have you already tried setting it up using hotspot? Does it work? Let us know, otherwise we'll be locking this thread.

 

Best,

Princess

View Recommended Answer in original post

Muddi
Community Specialist
Community Specialist

Hey Frank_Disco,

 

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

View Recommended Answer in original post

8 REPLIES 8

dkgt
Community Member

all 4 of my 3rd gen stats offline on app but working fine in wall and have IP addresses on router, looks like app issue. Same for my outdoor cam - works fine on google home on chrome browser but offline on app....

Frank_Disco
Community Member

Hi ... yeep, I also see the IP infos in the detailes specification ...  google home on chrome browser only supports cams ... can´t see the Mini Speaker ... maybe works outside EU/GERMANY

... 

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

@Frank_Disco, @dkgt, this is not the experience we wanted you to have, let me help you. A few things: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made?

 

It would help a lot if you could do a sequential reboot first:  

 

  1. Unplug the power cord of your router followed by your Nest speakers.
  2. Plug them back in after 3 minutes.
  3. Restarting your phone might also help.

 

By the way, when you did the factory reset, was it the same steps as what you see in this link? If not, could you try the steps to isolate our concern? Doing the factory reset reverts your Nest speakers to its default and original settings and starts fresh when you set it back up.

 

Also, to eliminate network issues, please try setting up one of your devices using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.

 

Tell me how it goes.


Best,

Dan

dkgt
Community Member

ok Dan thank you problem resolved here and my fault.

a new Hytron cable modem had been installed - i turned the firewall to maximum security and that caused the issues with nest thermostats and camera for 36 hours. have now edited the firewall settings and now back online working well thank you.

 

Frank_Disco
Community Member

Hi Dan,

yes, did the factory reset the link way. Was also in contact with the google home support .. great and nice and competent service .. got the recommendation to try this, but also without succes .. all starts with a factory reset.

I connected the NEST Mini 2nd GEN to a socket in the wall, no power strip, the Nest right next to the Google WIFI Rooter ... unfortunately the installation process aborts again in the last step, Nest Mini as OFFLINE in the Home App ..

then I restarted, only let the network work on 2.4 GHz, deactivated 5 GHz .. unfortunately the installation process breaks off again in the last step, Nest Mini as OFFLINE in the Home App ..

then I tried with Vodafone router (cbn CH7465LG-LC) , my 2nd WLAN network 2.4 Ghz, 5 Ghz deactivated again . ... unfortunately the installation process breaks off again in the last step, Nest Mini stated OFFLINE in the home app ..

Maybe I´ll try the Hotspot option ...

 

Let you know,

Best,

Frank

Muddi
Community Specialist
Community Specialist

Hey dkgt,

 

Perfect! Happy to hear that your issue is now resolved. 

 

@Frank_Disco: Sounds like a good plan! We'll wait for the result.

 

Cheers,

Muddi

Princesss
Community Specialist
Community Specialist

Hi @Frank_Disco

 

Chiming in-- have you already tried setting it up using hotspot? Does it work? Let us know, otherwise we'll be locking this thread.

 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey Frank_Disco,

 

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi