Google Nest Mini (2nd Gen)

[jrgarbo]

My Google Nest Mini seems to be frozen after a brief power outage.  Unable to reset (turn off audio and hold center of mini).  There are 2 white lights on the top, but responding to nothing.  Unplugging does not correct either.  Any thoughts?

[uc370]

Same here

[ai]

Hello uc370,

We're sorry to hear you're having issues, too! We made a case for you as well. Here is your case number, for reference: 3-6509000031493.
Much obliged,
Ai

[Minimi]

Same here since today. Not reachable via Home app either.

[ai]

Hi Minimi,

Ack! That's frustrating. Apologies for the delay in getting back to you! Here's a case number for you as well: 4-2132000031892.

Thanks,

Ai

[ai]

Hello jrgarbo, 
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 8-7381000031991.
Much obliged,
Ai

[GarrettDS]

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

Have a great day. 

Garrett DS