Google Nest Mini (2nd Generation)

[hershey]

I bought a 2nd generation nest mini about 6 months ago. It has been working very well until recently. Now, it does not respond to voice commands, ever show lights, appear in the Google Home app, or generally function at all. 

If I plug it into power, the four white dots will appear bright and then light up in the "loading rhythm" for about one minute. During this time, it doesn't make noise, register with Wi-Fi, or appear in my Google. Then, it goes back to nothing: no lights and no apparent way to activate it. 

I've tried doing the hard reset function where I mute and press the center, but that doesn't seem to work. 

What can I do to restore functionality to my device?

Thanks!

[frances]

Hello hershey,

Thanks for your patience. I appreciate you taking the time to try a variety of troubleshooting steps. 

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 2-2193000032116. 

[Mark_03]

We have the same issue mine is also restarting/rebooting, can't recieve wifi connections

[frances]

Hello @Mark_03

Thanks for reaching out and for your patience as well! I looked into your issue and saw that you contacted Google Support on October 2, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 5-0658000031731. Thank you.

[Torpisoul]

I also have this issue. What is the solution, please?

[frances]

Hi Torpisoul,

Thanks for reaching out. I am sorry to hear that you are also encountering this issue. 

First, I have some quick questions.

• Could you please try to reboot your router?
• Have you tried any reboots or resets to the Google Nest Mini itself?
• What troubleshooting steps have you tried so far?

Please keep me updated, I look forward to your response. 

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!

[frances]

Hi again,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any new questions or concerns, please feel free to start a new thread and we'll be happy to help. Have a nice day.