Google Nest Mini constantly crashing

[danlzr]

Hi,

I have a Google Nest Mini, which has been constantly crashing/freezing for over a month. It's a useless device right now since I can't even connect to it anymore. I have factor reset a few times and yet it didn't come back to life. Is there anything doable or should I just bin it?

[Princesss]

Hey folks,

Thanks for visiting the Community.

@RachelGomez123, we appreciate the detailed steps you shared. Thanks!

@danlzr, have you had the chance to try the steps shared by Rachel? Let us know if you have additional questions and the Community would gladly lend a hand.

Best,

Princess

[danlzr]

Hi Princess,

Thanks for your message.

As per my post, I did all the steps many times and yet it didn't come back to life. It works for a few minutes, sometimes hours, and then becomes unresponsive again...

[Muddi]

Hey danlzr,

Chiming in, would you mind sharing a video showing the issue on your device. Also, what is the current firmware version of your speaker?

Looking forward to your response.

Cheers,

Muddi

[danlzr]

Hi Muddi.

There's no point in filming a device that looks like is off. No lights, no sound, no response to voice or touch. Looks like dead/off.

Eventually I unplug and plug it back after a few minutes and it comes back to life for a few minutes, maybe an hour, and them it's dead again.

[danlzr]

Firmware is 299498

[Princesss]

Hi danlzr,

Thanks for the info you've shared. Can you tell us when and where did you purchase your Google Nest Mini? We'd like to know more about it so we can check your warranty options.

Best,

Princess

[danlzr]

I got it from Spotify as part of a subscription deal, possibly about 2 years ago.

[Princesss]

Hi danlzr,

Thanks for the info. We regret to tell that since your device is already out of warranty, we can no longer replace it. You might want to check this link for more info about our device's warranty.

Best,

Princess

[danlzr]

Thanks Princess.

It seems to be a quite common issue with Nests. I've googled it and found a number of people complaining about the same thing. Unfortunately I'll have to bin it and stick with my Alexas.

[Azarco]

Hey danlzr,

We're sorry for the trouble this may have caused you. We hope we can make it up to you in the future. Let us know if you have other questions or concerns otherwise, I'll lock this thread after 24 hours.

Kind regards,

Alex

[danlzr]

After reading so many complains about Nest Minis becoming unresponsive I have zero intention to buy another Nest whatever/Google device. It seems to be a known issue, which Google ignore. Google shouldn't be sorry, but replace faulty devices.

[Muddi]

Hi danlzr,

We're sad to see you go. We hope we can make it up to you in the future. Send us a message if you change your mind.

Cheers,

Muddi