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Google Nest Re-install/Setup

Richard500
Community Member

I have had my Google Nest for a long time but recently updated my router and in the process lost my Chromecast connection to my TV (this is another story that involves BT TV - it is NOT the current issue) and it has been faultless, until now! 

I tried to reinstall Chromecast and failed so abandoned any more attempts but lost my connection to the Nest Hub. Every time I tried to reconnect to my Router the password was rejected.

I have reset to factory settings multiple times

I have rebooted the Router

I have force closed the Home App and I have reinstalled the App

I have tried setting up the Nest from both my tablet and my mobile

I have removed "rooms" not occupied with any devices

Checked my Router password multiple times - It IS correct but Google says NO! 
Chromecast worked before now but since installing BTTV I have been unable to link it to the BT Hub - But that's neither here nor there, or is there a link?

Simply put: The nest setup does not recognise my Router password. 

Am I missing something very small but massively important?  I am baffled.

 

1 REPLY 1

Ashepherdson
Platinum Product Expert
Platinum Product Expert

What type of security did you setup on your new router? Be sure it's wpa2 and not enterprise or anything else, as that can cause a whack of issues with legacy devices