Google Nest Speaker No Power

[ari2018]

My speaker has just stopped working. There is no power.  I’ve tried all suggested trouble shooting and tried a different power cable. Please help. Is there a way to repair? 

[gmelanymelissa]

Hi @ari2018,

Thanks for posting here in the community. I'm sorry to hear that your Nest Speaker isn't receiving power.

I'd also like to ask a few questions:

• What kind of speaker do you have?
• Have you tried to use another wall outlet?
• Is the official power adapter that came with the speaker used on the device?
• When and where did you get the device?

In the meantime, try the steps here:

• Unplug the power adapter from the outlet and the speaker.
• Leave it unplugged for 20 seconds.
• Plug the power adapter into the speaker or display.
• Plug the other end of the power adapter into a wall outlet that works.
• Check if any LED lights appear on the back of the speaker.

Let me know how it goes.

Best regards,

Melany

[ari2018]

Hey Melany,

• I have the Google Nest Audio - Stereo-Set - Smart Speaker. One of the speakers has stopped working. The other still functions.
• The device was ordered online on 21.11.2021 from Tink GmbH, Gipsstraße 15, 10119 Berlin. The speaker stopped working around September 2022. 
• The official power adapter that came with the speaker was the only cord used on the device. 
• I have tried the steps you suggested in another wall outlet- doesn’t work. 
• After it stopped working, I have tried the steps with the cord from the other nest, which is still working- doesn’t work.

I hate to be wasteful and just toss out the speaker. I’d like to have it repaired if possible. 

Kind regards,

Amanda

[gmelanymelissa]

Hi @ari2018,

I appreciate all your efforts taken before. I'm sorry to hear that your Nest Speaker isn't receiving power. Help's here!

My team would like to learn more about this behavior. When you get a chance, please fill out this form and let me know when you’re finished. We’ll have someone reach out to you via email from there.

Let me know if you have any other questions. 

Regards, 

Melany