12-07-2022 08:42 AM
I'm having firmware issues with several Nest speakers. I've contacted Google's help department. Unfortunately, they are completely useless.
I see other threads with similar firmware issues.
12-07-2022 11:38 AM
Google Nest entirely controls when we get firmware updates. We have one Nest Hub that is on an older firmware version; even doing a factory reset failed to update the firmware.
12-07-2022 12:13 PM
I've been down that road. I factory-reset my speakers and no update. It's hard to believe such a faulty product is on the market.
12-12-2022 11:01 AM
Hi folks,
@MplsCustomer, thanks for the help.
@MrJinx, I’m sorry to hear that even after doing a factory reset, your Nest speakers failed to update its firmware. Before we continue, let me ask some questions to narrow things down. What Nest speakers do you have? Are the functions on the old firmware devices affected?
It would really help a lot if you can send me the firmware of each device so sort things out, here’s how:
To get more details, check out this link.
Keep me posted.
Thanks,
Dan
12-13-2022 09:19 AM
Dan_A,
with all due respect, you're wasting my time with your canned answers and worn-out request. if you have any influence with the google team, I highly recommend they fix their firmware updates and the HOME app which is poorly built.
here's what I posted in the forum
after many hours of work, i was able to get all of my speakers to update their firmware. your suggestion put me on the right track.
12-13-2022 04:24 PM
Hi MrJinx,
Apologies for the inconvenience and the misunderstanding. For confirmation based on what you posted in the forum, are all your devices now working after it has been updated to its latest firmware? Are you able to give voice commands to your Nest speakers?
Regards,
Dan
12-13-2022 04:33 PM
i don't bother with voice commands.
i'd settle for music from all the speakers as a group as advertised. the speaker group function does not work properly. at times, the speakers drop and require re-booting.
in the meantime, you can stuff your voice commands, inconvenience and misunderstandings in a sock.
12-14-2022 10:37 AM
Hi MrJinx,
I understand. I know that this can be frustrating but don't give up on this. Let's do things further and I need your help doing it. It would help a lot for us to know if the dropping of played songs only happen on Nest devices that are on the speaker group. Could you try to have each device play a song individually and see the difference?
Thanks,
Dan
12-14-2022 10:43 AM
the youtube music app does not work well with the home app. other apps, like tune-in, do not work well with home app. the home app is faulty.
songs play on each speaker and do not drop. music drops when playing in groups esp groups with speaker pairs. it's really that simple to understand.
I'm sure this is not the first time this issue has been reported. from my experience, the google team is not concerned.
12-14-2022 11:35 AM
here's the frustrating part of dealing with you and google. you are of no help. you regurgitate the same script as their support. you and the support team despite the best of intentions are of no help.
12-15-2022 04:50 PM
after more experimenting, i discovered group play may work with four stereo pairs. again, i say may becasue i'm experimenting. i recommend you report to your superiors and let them know that group play is limited to eight speakers.
12-17-2022 02:20 PM
Hey there,
Hats off to you in finding a way. All is noted and let's monitor what on the status about the steps you're doing with the group play.
Tell us how it goes.
Regards,
Dan
12-20-2022 02:25 PM
Hi MrJinx,
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Thanks,
Dan
12-20-2022 03:19 PM
other than filling out your form, please help me understand how you can help?
12-20-2022 06:31 PM
Hey MrJinx,
For us to further assist you we need to create a case and escalate it with the team for further investigation. Also, we need to gather some additional personal details which shouldn't be shared on the public forum that's why it is best to fill out the form.
Cheers,
Muddi
12-20-2022 07:51 PM
here's my case numbers - 9-7407000033085, 3-9378000033387
you can find out what you need via that.
i don't expect much out of you.
12-21-2022 03:16 PM
Hi MrJinx,
Thanks for sharing the case ID. Upon checking it looks like your concern about firmware update has been resolved. Same as with playing music on audio groups and paired devices. Let us know if you have additional concerns or questions about your device, and we're glad to further assist you.
Cheers,
Muddi
12-21-2022 05:59 PM
you are mistaken. playing music in audio groups and paired devices is still a problem. that ticket should have never been closed.
12-24-2022 04:28 PM
Hey MrJinx,
I'm sorry for the confusion. Just an added question: how far are your speakers from your router? How often does it happen? Does the same thing happen when you use a different music services like YouTube and Spotify?
Cheers,
Muddi
12-25-2022 05:55 AM
good morning and Merry Christmas,
how often? a lot. it happens more times than it does not. issues with the pairs and groups happen more times than it does not.
i use the youtube music and tunes app. it happens to both.
I have several issues with casting audio to Speaker Groups and stereo pairs in Speaker Groups
1. Speaker groups are not available or missing from the Favorites screen in the Home app and in the YouTube Music 'Cast To Audio' list
2. When a speaker group is selected in the Home app, only one speaker in a stereo pair plays. I've powered down the silent speaker. Sometimes that fixes the issue. Sometimes it does not.
3. In the Home app, in the Favorites screen, adding speakers or a stereo pair in the 'Cast' screen causes speakers playing to drop and disconnect. How many speakers can play at one time?
4. In the Home app, while a song is playing, in the Favorites screen, the now playing button is not available.
12-25-2022 06:36 AM
i have the google nest routers. three of them. the speakers are nearby one of them.
also, how many speakers can play music at one time?
12-25-2022 06:55 AM
Here is a list of the speakers I have
10 Nest Speakers
3 Nest Minis
4 Home Speakers
2 Home Minis
How many can be played at the same time?
12-25-2022 05:03 PM
Hi MrJinx,
There's no limit on how many speakers you can add in a group, but the functionality of speakers will always depend on your network. Have you tried creating a new group with lesser number of speakers to check if you will experience the same thing? If not, I suggest that you do it so we can further isolate the issue.
Cheers,
Muddi
12-25-2022 05:30 PM
normally, up to four speakers can play without a problem. however, when i try more than four, the speakers drop.
im not sure what you mean by my network. im using the google wifi devices. i have fiber speed internet. what could be wrong with my network?
12-25-2022 05:31 PM
prior to the november firmware updates, i could play more speakers. i think there's an issue with the latest firmware.
12-26-2022 09:12 AM
as i mentioned i have the google wifi devices. three of them. i turned off one of them. for a short while, I had several speaker playing off of two of the google wifi devices. however, a few speakers started having problems and dropping. what kind of issues have been reported with the google wifi devices and the nest speakers?
also, when the speakers start dropping, the home app is not responsive. in order to get the home app working again, I have to go into settings and force stop the app.
12-26-2022 05:22 PM
Hey MrJinx,
I appreciate all the information that you've shared The issue looks like connected to a network congestion, since you mentioned that it works fine when you play music on a group with small number of speakers included. Would there be a chance that you can connect 2 of your speakers directly to the main router just to test if they will have the same behavior?
Cheers,
Muddi
12-26-2022 06:45 PM
are you saying there could be a problem with the google wifi mesh devices? something about congestion from them?
12-26-2022 09:20 PM
Hey MrJinx,
It's one of the possible reasons. We can isolate the issue by connecting some of your speakers to the main router to check if they will have the same behavior.
Cheers,
Muddi
12-27-2022 04:16 AM
what is the history of issues between the google wifi devices and multiple speakers?
12-27-2022 12:04 PM
i added a new wifi 6 mesh network to my home.
afterward, I deleted the home network and added a new home to the new wifi 6 mesh network. i was able to play music to 15 speakers before I ran into some issues.
afterward, I paired the speakers into several stereo pairs. i can play up to seven stereo pairs before I run into issues.
it sounds like there is a limit to how many speakers can be played at once.
12-27-2022 12:15 PM
after i added the new wifi 6 and home to it, I noticed while speakers are playing, opening the home app causes the speakers to have issues.
12-27-2022 12:29 PM
as i test the new wifi 6 mesh network, four pair and 1 speaker work well but not in a group.
12-27-2022 03:14 PM
there are two ways to use the group function
- create and save a group of speakers
- play a song through one set of speakers and add more speakers to the group - ad hoc group
after a few hours of testing, creating and saving a group does not work well. I've created groups of stereo pairs (up to four pairs) and had speakers drop.
when creating an ad hoc group, I can start with one speaker and add up to eight more speakers either as stereo pairs or singles.
an unlimited amount of speakers is not possible. what do you recommend?
12-27-2022 04:01 PM
after more test, i discovered how i can play all more than nine speakers (stereo pairs and singles).
i have the dog-food preview version of the home app.
when trying to play through more than nine speakers, the app causes problems.
however, when I am able to access the old home group option, I can add speakers to a group without a problem. please see the attached pictures.
the problem is not network congestion. it is your fault dogfood preview home app. how do I remove the dog food preview home app.
12-27-2022 05:43 PM
Hi MrJinx,
We appreciate all your efforts. Regarding issues on Nest WiFi with the speaker group - we have received reported issues before and were confirmed that it's related to the network and not on the device itself.
Follow the steps below on how to leave on Google Home Preview Program:
Cheers,
Muddi
12-27-2022 05:51 PM
i disagree. there's a problem with your nest speakers and the home preview app. unfortunately, after several attempts to leave the program, the preview home app will not stay un-installed. i opened a new ticket - Case ID 0-4159000033025.
i'm sure you're doing your best. google tech and support beyond your efforts is terrible.
12-27-2022 05:51 PM
there is a problem with the google wifi devices and the number of speakers used.
12-27-2022 09:02 PM
Hey MrJinx,
Please note that although the device is set to leave status, you would have to wait for the next production firmware to be pushed to officially exit the program. This may take a week or two. I'll check the case ID that you've provided and we'll get back to you for update.
Cheers,
Muddi
12-28-2022 03:50 AM
wow, i feel like i'm being held hostage.