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Google Nest and Mini will not turn the channel on my Samsung UN50TU7000FXZA tv

LSimons
Community Member

I have a Google mini and nest. They will turn the tv on and off and turn the volume up and down, but they will no longer change the channel. They did in the past. I performed an update on my tv, but that didn't help. I unlinked the tv and then re-linked it. I unplugged the mini and shut the tv down for 10 minutes, but that didn't do anything. I reset my tv by holding down the power button for 5 seconds and then re-added everything. I checked to make sure the CEC was on.  I unplugged the nest and rebooted the nest from my phone. The nest says that before I can use the tv, I have to add the tv to a home in my Google Home App. It is in a home and is listed in living room. Smart Things acknowledges it, and it says it is linked to me. When I ask it to change the channel, it plays something on YouTube.  Any ideas? 

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey LSimons,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

LSimons
Community Member
Dear Jake
No, I'm not all good. I would love to have some help if you could. Thanks.
-Lynn

Azarco
Community Specialist
Community Specialist

Hi folks,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need but if you're still having trouble, you might want to check out this link. If the issue persists, feel free to submit another post and provide as many details as possible so that others can lend a hand. Hope this helps!

Best,
Alex