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Google Nest mini 2 won't finish configuration

Eswald
Community Member

Hi all,

I've had some issues with one of my Nest Mini 2 speakers. It wouldn't perform certain actions anymore, so I did a factory reset. Now, if I want to finish the configuration, it says after a while that an error has occured during the configuration. The Nest Mini will then appear in the correct room, but as offline. If I then reboot it by unplugging the cable, it is fully operational afterwards. However, it still does not show up as online, and the next morning it responds to voice commands by saying I need to login through the Google Home app.

Any suggestions as what I could do to fix this? I have already factory reset the device twice more.

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hello Eswald,

 

We'd like to dig deeper on what's happening with your device: how frequently does the device unlink (daily, weekly, etc.). Could you take a look in your Google Home app feed history if there's any recorded activity of your device being unlinked? 

 

Also, where and when did you purchased your device?

 

Regards,

Alex

Azarco
Community Specialist
Community Specialist

Hi there,

 

I wanted to follow up and see if you are still in need of any help. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Best,

Alex

Juni
Community Specialist
Community Specialist

Hi there,

 

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni