Google Nest won't play Planet Rock

[GillianB]

Hi, I like listening to Planet Rock (part of the Planet Radio group in the UK) on my Google Speakers

However starting today, if I say "Hey Google, play Planet Rock", I'm told "Your Planet Radio account needs to be linked first, you can do that in the Google Home app"

But I can't work out where to link my account within Google Home. In fact, their own website claims there is no direct integration on Google smart speakers (https://support.planetradio.co.uk/hc/en-gb/articles/360018429058)

Bizarrely, if I ask Google to play Planet Rock's sister stations (Kiss, Magic) that also stream through the Planet Radio player, they work flawlessly and don't tell me that I need to link accounts

A workaround previously was to "Play Planet Rock in TuneIn Radio", but they removed their station from TuneIn Radio a few months ago

Any suggestions?

[SparkyZen]

Watching with interest as I'm having the same issue. 

[Bundas]

Am getting the same problem and have tried everything! Think I'll get an Alexa 😲

[Badger64]

hello mine has do the same!!!! I opened the planet rock app on my iPhone and am at the minute casting it with the tv icon in top right of screen hopefully that helps. No planet rock is just aaaaaaaahhhh😭😭😭

[Jtmetalking]

I've got same problem however the intune link still works. Just say hey Google play planetrock with intune.

[Jopo71]

I'm having same issue. I've asked my Google nest to play planet Rock in tune in and it streamed fine

[Jopo71]

Just checked on planet radio.. updated 3 days ago, its saying there is a issue with Google speakers regarding Planet Rock, Scarla and Kerrang stations... they are working on it. All other associated stations should still play. Recommended casting or through a player app such as Tune In ( free download).. you have to ask specifically "play planet rock via tune in" though

[SparkyZen]

Ahhh, thanks for the reply - No I've not asked it to play it through 'Tune in' I'll give it a go and see what happens. Good to know it's not just me though. 

[GillianB]

Is Tune In still working? I didn't think it was available any more

[Jopo71]

Yes I downloaded it off Google Play Sunday.

[GillianB]

Is it a subscription service?

[Jopo71]

No hun.. its a free app

[GillianB]

I've downloaded it and it says it's a 7 day free trial then £6.99/month or a 30 day free trial then £63.99 annually

[Jtmetalking]

Now it's installed on your phone ask Google to play planetrock on your phone and it works no payment required

[Jopo71]

That's the Tune In pro.. just download the normal app.. or any other radio receiver app. There are a few on the play store x

[GillianB]

I can't find the free version. I've tried downloading from Google Play and also directly from TuneIn, both want you to tick either the 7 day or 30 day free trial. Getting peeved ☹️ x

[GillianB]

I think I might've cracked it. Will have to wait till I get home to test it on Google Nest. Will keep you posted!! x

[Jtmetalking]

Hi you don't need to choose either option unless you want advert free which you don't. Just install the app from app store then close it. When you reopen it will be advert centric but just ignore them and play planetrock. 

I'm doing this now so definitely works.

[Muddi]

Hey GillianB,

Are you able to listen to TuneIn on your Google Nest speaker?

@Jtmetalking: I appreciate your help here.

Cheers,

Muddi

[Jopo71]

Hi... you have to ask Google nest specifically "Hey Google.. play Planet Rock through Tune In" or whatever radio app you have x

[GillianB]

After all that Planet Radio, as of yesterday, has been restored!!  Thanks for all your help and patience x

[Muddi]

Hey GillianB,

Happy to hear that your issue is already resolved! You can now continue to listen to your favorite radio station on TuneIn via your Google Nest device. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 
 

Cheers,

Muddi

[Muddi]

Hey GillianB,

I haven’t heard back, so I’ll be locking the thread in 24 hours. Thanks for posting! 

Cheers,

Muddi

[Jtmetalking]

All working as it should for me now. Thanks team

[Jopo71]

Yep.. all good here now too 😁

[Muddi]

Hey folks,

Thanks for your time updating this thread. As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

[SparkyZen]

Yes, that works a treat - thanks chappy, tinkering in the garage will be sooooooo much pleasurable.

[Bundas]

Tried suggestion by Jopo71 and back to quality tunes, great!

[Muddi]

Hey folks,

Thanks for sharing details about the issue here. I know how it feels when you can't listen to your favorite radio station on your Google Home/Nest device. We appreciate @Jopo71 for helping here, and providing an awesome workaround. 

Our team is aware that some of the radio stations in TuneIn are not working. We are looking into this issue, and here's the main thread for your reference. You will receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

Cheers,

Muddi