Google Next Hub 2nd Gen BLACK SCREEN

[AlexioYeoh]

I have Next hub 2nd gen for 1 year + , and recently the screen turned black , but its still functioning, can see the background's light moving but a huge black screen on top of it.

I've tried several tips like rebooting it, plug off  the cables, and even factory reset.

now i cant connect or pair back with my phone device because after the factory reset, the black screen is still there and block the  pairing number.

what can i do now ? i cant pair the device , i cant see the content and the black screen is still visible.

help pls, thanks !

[Derickf]

Hi @AlexioYeoh,

Thanks for posting in the community. I'm sorry to hear that your Google Nest Hub (2nd Gen) is still functioning, but the screen is black. I appreciate you confirming the troubleshooting steps you have tried so far. I'm happy to assist you.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Best regards,

Derick.

[AlexioYeoh]

HI Derick, 

i have done all these steps:- 
1) pull off the wires and plug it back after 24 hours
2) pull the plug off 
3) off the router and restart
4) restart the nest 2 device itself
5) lastly, Factory reset

Now i cant even use the basic command as the screen is black and i cant pair it with my phone because i cant see the numbers for pairing.

[Burgessr · Accepted solution]

i am having the exact same problem.

Have tried everything suggested.