Google Speaker (kGSKErrorDomain error -83902)

[Jeff_M]

I have had my Google speaker running perfectly for several years now. Today I changed my internet connection and when I re-set the speaker to join the new network I have this message (kGSKErrorDomain error -83902)

It also says during set up that the speaker was made for a different country, but I bought it here in Australia and it was working up to this point. 

[MplsCustomer]

@Jeff_M 

There have been numerous other posts about the kgsk error domain 83902 in the last few weeks. Yours is the second one today.

Google Nest does not seem to have an explanation. On one post (https://www.googlenestcommunity.com/t5/Speakers-and-Displays/error-83902-kgsk-error-domain/m-p/55415...), a Google Nest Support Specialist posted this:

"To help the team further look into this, please send feedback using the Google Home app, followed by the keywords 'GHT3 KGSKErrorDomain error -83902.'"

[Jeff_M]

Thanks for the response. Sounds like Google have done something in the background that has messed these things up..

[Muddi]

Hey Jeff_M,

Thanks for reaching out. I appreciate MplsCustomer's help here. If you haven't tried yet, please use a different phone or tablet for setup. Also, try using EN_US as your device language. If it is still the same, try setting up your device on a different network, like a mobile hotspot. Please note that you will need two mobile devices for this setup (one to serve as a router and the other to be used to set up your Google Home device).

Keep us posted.

Cheers,

Muddi

[Jeff_M]

I have now gone through and tried every English language country and it still gives me the same error. I can seem to connect it to a mobile hotspot. It is very frustrating as i have spent hours on this over the last couple of weeks, when it worked fine for several years before I changed my internet service....

[Muddi]

Hello Jeff_M,

Could you please provide us with the make and model of your router? If your router has IPv6 enabled, we recommend disabling it temporarily to see if it resolves the issue you are facing during the setup process. This should help us narrow down the root cause and provide a more accurate solution.

Cheers,

Muddi

[Jeff_M]

The router has not changed, but it is a TP Link Archer VR400. The only thing that changed was I went from copper to Fibre connection to the house, and had to reset the router. Now the speaker is not recognised. I do not believe I am running IPv6.

Jeff

[Juni]

Hi Jeff_M,

Chiming in. Thanks for the details you’ve shared. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this Contact Us form with all the needed information, then let me know once done.

Regards,

Juni

[Princesss]

Hi there,

Chiming in-- have you had the chance to fill out the form? Let us know once you're done by responding to this thread.

Best,

Princess

[Jeff_M]

I ended up giving up and throwing it away. I have now gone in another direction. 

[Juni]

Hello Jeff_M,

We're sad to see you go. We'll definitely take this as feedback, and we'll ensure that we learn from it to be able to deliver a better experience in the future.

Best,

Juni

[Jeff_M]

Ok, I bought a brand new Nest Speaker, and I am getting the exact same same error. It is driving me crazy. 

I can get my Chrome Cast's to work. I can find the speaker, it connects to my internet, but as soon as I try to set up the Assistant it gives me that error every time. I tried deleting the apps completely and even tried from a different gmail account and always the same thing! To say I am frustrated is putting it mildly. 

Jeff

[Juni]

Hi Jeff_M,

We apologize for the inconvenience you're experiencing. Please fill out the form provided in this thread so we can continue with the next step. 
 

Thanks,

Juni

[Jeff_M]

The form is filled out. I will note, a lot of the previous suggestions mention it could be to do with language settings. For some reason mine continually reverts back to English UK, even when I keep changing it to be English Australia (although I have tried both and it has the same issue either way).

[Alex_S]

Hello again,
 

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Warmly,
Alex

[Jeff_M · Accepted solution]

Finally have it fixed. I was changing the language in the Home app multiple times to every language and it didn't work. I then got a suggestion to change the language and region in my phones setting. I have no idea why, but the language in my phone was set to English UK (I am in Australia). I reset the speaker, changed it back to Australia in my phone and in the Home app and it finally worked.

[Alex_S]

Hey Jeff_M,

That’s good to know! We appreciate you taking those steps and for keeping us updated here in the community. Should you need further assistance, you know where to find us. We’d be glad to help.

Best regards,
Alex

[Davo1]

Hi. I’m having the same problem. Only started happening when I switched wifi. I have factory reset the nest hub, deleted and reinstalled the app, checked the language settings, and still no go. Please help as I use this every day.

[Juni]

Hi Davo1,

Thanks for posting. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this Contact Us form with all the needed information, then let me know once done.

Regards,
Juni

[Juni]

Hey there,
 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please check your inbox, as they may reach out to you via email anytime soon. 

Cheers,

Juni