cancel
Showing results for 
Search instead for 
Did you mean: 

Google assistant can’t play Apple Music on my LG soundbar

KTwins
Community Member

I have an LG SH-7B soundbar that is connected by Wi-fi, Bluetooth, and Google Cast.  When I ask my google home mini to play other music services such as Spotify or XM on the soundbar, it works great. If I ask to play Apple Music, it says 'playing (whatever I requested) from Apple Music on soundbar' but nothing happens. 

My workaround is to play it on my phone and connect to the soundbar using Bluetooth. But that is inconvenient since my phone is not usually connected to the soundbar. 

8 REPLIES 8

Azarco
Community Specialist
Community Specialist

Hey KTwins,

 

Thanks for reaching out. 

 

A quick question: was it working before? Make sure your devices are within 15-20 feet of your router and connected to the same network. Try relinking your Apple Music account from your Google Home app. If you get the same result, reboot your LG soundbar, Google Home Mini and router to refresh the connection.

 

Hope this helps.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey there,

 

It's me again. How's it going with your devices? Did rebooting your devices and router work?

 

Regards,

 

Alex

KTwins
Community Member

I tried most of these before I posted the question.  I'll try the others but I am away and cannot quite yet.  

Azarco
Community Specialist
Community Specialist

Hey KTwins,

 

Thanks for letting us know. Take your time — we'll be waiting for your update.

 

Best,

Alex

KTwins
Community Member

None of the suggestions helped. I am new to Apple Music so this is the first time I have tried this connection.   Other music services work fine on the soundbar when played from my mini. The soundbar is part of my home in google home.  

Princesss
Community Specialist
Community Specialist

Hi there,

 

Thanks for updating us.

 

Let's go ahead and perform a complete reset to your device and see if that would make any changes.

 

Keep us posted.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi there,

 

Chiming in-- have you had the chance to try the suggested steps posted above? Let us know if it works, otherwise we'll be locking the thread.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess