Google cast skips songs on harman kardon

[keesfluitman]

i bought a harman Kardon citation 500 to stream my music in multiroom across my appartment using google home and youtube music.

It is badly limiting the amount of songs i can play by simply skipping certain songs. Its always the same ones.

Why? And why would i even bother anymore? It is quite a pain to not be able to use a service i pay for.

[kiltguy2112]

Are these songs coming from your uploaded my library, or are they directly from YTM? Will they play from a device uncasted such as phone or laptop? The first thing I would due is clear the YTM app cache. 

[keesfluitman]

It doesnt matter which phone or pc i use to initiate the stream. It just skips. 

I cant seem to unlink my youtube music from my google home either. I read that that could solve it.

[kiltguy2112]

So if you try to play these songs on a pc or phone WITHOUT casting to anything they wont play? 

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[unni]

Hey Jake,

The issue is still there 😞  More here. Google is aware of it but not taking any steps. I tried the whole reset the speaker, delete app cache, re install etc. as they asked but no luck.

[unni]

I'm having the exact same issue! On YT Music app most of the songs cannot be streamed to either of my Harman Citation One. I raised a support ticket with YouTube  support [0-3355000032250]. If you can also raise one quoting my case ID, it can help push them or prioritise the issue.

I tried all the steps they asked - deleting cache, uninstalling and reinstalling, logout-login etc. No luck.

The songs simply run from one to the other in a couple of seconds and most of the tracks won't play.

It plays well in PC, Bluetooth speaker or on phone but not while casting.

[keesfluitman]

I will try to reproduce the problem. I have actually just stopped using it and am only using bluetooth cause it was so annoying. Ill get back to you.

[Jake]

Hey all,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[Jake]

Hey all,

Please let me know if you are having any trouble getting in contact with our Team. I would be happy to review, and answer any questions you may have.

Best regards,

Jake

[Jake]

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,

Jake