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Google home device won't connect and won't do a factory reset

RichardD
Community Member

I have been using my Google Home device for several years. Yet today, it just stopped working. Here are the facts:

A) When i vocally give it commands, it does nothing.

B) When i search for the speaker using my Google Home app, the app says it cannot find the speaker. I tried using several different mobile devices to locate the Google Home speaker. All those mobile devices used to find the speaker no problem.

C) When i unplug and replug the device, the colored lights turn on and go round and round, eventually fading to black. Then nothing.

D) I cannot launch a Factory reset -- holding down the Mute button does nothing.

E) I moved the speaker right next to my wifi hub.

F) My wifi works for all other devices in my home.

4 REPLIES 4

gobluefoot
Community Member

Same thing happened here.  Just today November 2nd.  I have a feeling that Google pushed out an update that bricked it.  Here's hoping that someone sees this and helps!!

gobluefoot
Community Member

This may sound crazy, but this worked!  After the 8th time that I unplugged it for 10 seconds and plugged it back in, the LED on the back started doing different things, and in about 10-20 seconds, the Google Home did a factory reset.  I had to set it all back up using the app, but can confirm that this method at the link below worked for me.  Good luck!

https://support.google.com/googlenest/answer/9837834

RichardD
Community Member

Thank you so much, turning it off and on 10 tines worked perfectly.

frances
Community Specialist
Community Specialist

Hi All,

 

Thank you gobluefoot for sharing a great solution!

 

Hello RichardD, thanks for reaching out. I am so glad to hear that your device is working now! As this issue has been resolved, I will go ahead and lock this thread. If you have any new questions or concerns, please feel free to reach out again and make a new thread.

 

Have a great day everyone!