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Google home hub display works but speakers don’t. Reset and unplugged

Mjane17
Community Member

Speakers will not work I’ve factory reset, unplugged.. etc etc. display works great and it can pick up voice just no sound coming back

3 REPLIES 3

Muddi
Community Specialist
Community Specialist

Hey Mjane17,

 

Thanks for visiting the community.

 

I know how challenging it can be when you're having issues with your Google Nest Hub. A few questions: when did the issue start? Which Nest Hub do you have (1st or 2nd gen)? Are there any sounds when you restart your device? Please try checking the volume of your device by pressing the volume button up on the side. If it's still the same, please proceed with resetting your Google Nest Hub by pressing and holding both volume buttons together, at the back of the Nest Hub, for about 10 seconds. You'll hear your Google Assistant confirm that it's resetting the Nest Hub.

 

Let me know how it goes.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Mjane17,

 

Just bumping in to make sure that you've seen my responses. Let us know if you still need help, and we're glad to assist you further.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Mjane17,

 

I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi