Google home max camera won’t setup

[BottleJack]

Google home max camera won’t setup.  Tried lots of things. Power down, reset, factory reboot,  Wi-Fi factory reboot, set up from different devises. 

[MplsCustomer]

@BottleJack

I don't know what issues you're encountering, or whether you are doing a re-install after having previous issues, but perhaps this Google Nest Help topic will help:

https://support.google.com/googlenest/answer/9449420

Otherwise, you could try contacting Support:

https://support.google.com/googlenest/gethelp

[BottleJack]

Thanks for the reply.  I did try that.  When I go through the steps I get the something went wrong ,essage.  

[MplsCustomer]

@BottleJack 

"Something went wrong" really seams to mean Google Nest doesn't know what went wrong; you may need to contact Support to try to resolve it.

We've had a Nest Hub Max for a year and a half, with no issue, but it seems there are numerous posts recently from customers having problems installing or re-installing the camera on their Nest Hub Max. Maybe there are issues on Google Nest's servers.

[BottleJack]

Thanks I will try support.  It don’t even give an error code.  

[Juni]

Hi folks,

Thanks for the help, MplsCustomer.

BottleJack, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

[BottleJack]

Hey I haven’t had any luck getting through to support.   Still no luck getting the camera on the home max to work.  

[Juni]

Hi there,

Got it. What’s the make and model of the mobile device you used for setup? What’s the firmware version of the Nest Hub Max? What is the model of your router or access point? Approximately how far is the router or access point from the device(s) that can't be set up?

I look forward to your response.

Thanks,

Juni

[BottleJack]

I have tried a couple iOS devices to set up the google max. I have google wifi gen 1.  

[Princesss]

Hi BottleJack,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Muddi]

Hey BottleJack,

We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details. Also, please be advised that this thread will be locked after 24 hours.
 

Cheers,

Muddi

[BottleJack]

Why lock if I get a resolution shouldn’t it be posted so others can apply it if they have the same issue? 

[Juni]

Hello there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
 

Best,

Juni

[Princesss]

Hi Bottlejack,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[BottleJack]

Hi yes sorry still no luck getting the camera  to work.   Everything is up to date.  Still getting the same message.  “Something went wrong”.   

[Muddi]

Hello BottleJack,

We appreciate that you wanted to update the thread with the resolution. Since you have an active case already, it is best if we continue through that channel because we might ask for some information that is not allowed to share in public. Also, you can always start a new thread if you have new issues, updates or just a discussion topic.

Cheers,

Muddi