Google home max speakers have to be added to network daily.

[Sammyd]

I have a google nest mesh routers running. I bought multiple Google home max speakers for my house. They worked great up until a month or two ago. Now they all drop off of the network daily and I have to add them back in order to stream to them. Beyond frustrating. I have other chromecast enabled speakers and dispallays that are from 3rd party manufacturere, and those stay connected no problem. Any help would be appreciated! 

[Dan_A]

Hi Sammyd,

This is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? Is it only with your Google Home Max? How many Google Home Max’s are affected? Were there any recent changes made? What is the error message when it disconnects from your Wi-Fi?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router and mesh points, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.
4. Move your Google Home Max near your router.

If a reboot doesn't fix the issue, perform a factory reset.

Keep me posted.

Best,

Dan

[LovelyM]

Hello Sammyd, 

I'm checking in to see if you were able to do the steps above. I want to make sure everything is covered on your end, so let me know if you still need help.

Cheers,
Lovely

[Sammyd]

Yes. I did all of the above. Even factory reset the router and mesh points. Still drops

[Dan_A]

Hi Sammyd,
 

I really appreciate you doing the troubleshooting steps. To isolate further, let’s try these:

1. To eliminate network issues, please try setting up your device using a mobile hotspot.
2. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices).
3. Once done, check if your device will have the same behavior.

Tell me how it goes.

Thanks,

Dan

[Sammyd]

I have connected it to a different wifi router and it doesnt drop. I connected it to a mobile Hotspot and it doesn't drop either. Is there a way to view logs on the nest router to see if it is randomly restarting? 

[Dan_A]

Hi Sammyd,

Apologies for the delayed response, and thank you for the information. How many mesh points do you have, excluding your main Nest Wifi router? If you have multiple mesh points, kindly switch their positions and see if your Google Home Max still drops.

Thanks,

Dan

[Dan_A]

Hello again,

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[Sammyd]

Two points. Swapped their positions. Still not working.

[Muddi]

Hey Sammyd,

Apologize for the delays. Chiming in to ensure everything is covered here. Just to add, could you try disabling the iPv6 on your router and see if that makes any difference? Below are the steps:

1. Open the Google Home app.
2. Tap Favorite > Wifi > Settings > Advanced Networking.
3. Turn off IPv6.
4. Tap Save.

Keep us posted.

Cheers,

Muddi

[Princesss]

Hello there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Sammyd]

None of your suggestions worked. Bought a new router. Fixed the issue. 

[Princesss]

Hi Sammyd,

Thanks for letting us know about this. Glad to know that everything is all sorted out.

Since this has been resolved, we'll consider this complete and will lock the thread in 24 hours. Feel free to start a new one if you need assistance with your Google Nest devices and the Community would gladly help.

Best,

Princess

[Princesss]

Hey folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Best,

Princess