cancel
Showing results for 
Search instead for 
Did you mean: 

Google home mini is not turning on

Drs007
Community Member

I haven't used my Google mini for a while and now when I'm trying to turn it on I am not seeing any lights or hearing any sound when I plug it. I have tried using different cables too but still it doesn't seem to work . I also tried doing the 10 sec connect remove process but I don't think it's working please suggest me a solution.

3 REPLIES 3

Muddi
Community Specialist
Community Specialist

Hi Drs007,

 

Thanks for reaching out. I know how it feels not having a working device when needed - I'd love to help!

 

A few questions:

 

  1. Is the speaker plugged directly into a wall outlet or surge protector?
  2. Are other devices able to receive power from the same outlet?
  3. Are you using the official power adapter that came with the speaker used on the device?
  4. Have you tried a different outlet?
  5. Was there any type of electrical outage around the time the issue began?
  6. When and where did you purchase your device?

Looking forward to your response.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Drs007,

 

How was your Home Mini? Please let us know if you still need help with your device, and we're glad to assist you further.

 

Cheers,

Muddi

Princesss
Community Specialist
Community Specialist

Hi there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess